We offer a 14-day free trial with no credit card required. Try all Pro features before committing to a subscription.
1. Overview
At QR Code Pro, we want you to be completely satisfied with our service. This Refund Policy explains our policies regarding refunds for Pro subscriptions purchased through our platform.
All payments are processed securely through Razorpay, our trusted payment partner in India.
2. Free Trial Period
All new users receive a 14-day free trial of Pro features with no credit card required. We encourage you to:
Test all Pro features during the trial period
Create and customize QR codes
Explore dynamic QR codes and analytics
Verify the service meets your needs
The trial automatically converts to a free account at the end of 14 days. No charges are applied unless you choose to upgrade to Pro.
3. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all Pro subscription purchases:
Request a full refund within 7 days of your initial purchase
No questions asked - if you're not satisfied, we'll refund your payment
Refund processed within 5-7 business days to your original payment method
Applies only to first-time Pro subscriptions
4. Refund Eligibility
4.1 Eligible for Refund
First-time Pro subscription within 7 days of purchase
Technical issues that prevent you from using Pro features (after we've attempted to resolve them)
Duplicate charges or payment errors
Subscription purchased in error
4.2 Not Eligible for Refund
Requests made after 7 days from the date of purchase
Renewal payments (you can cancel before renewal to avoid charges)
Partial refunds for unused portions of the subscription period
Accounts that have violated our Terms of Service
Free accounts (no payment made)
5. How to Request a Refund
To request a refund, please follow these steps:
Contact Support: Visit our Contact Support page or email us with your refund request
Provide Information: Include your account email, payment transaction ID, and reason for the refund
Wait for Confirmation: Our support team will review your request within 24-48 hours
Receive Refund: Once approved, refunds are processed within 5-7 business days
6. Subscription Cancellation
You can cancel your Pro subscription at any time through your account dashboard:
Go to Dashboard → Account Settings → Subscription
Click "Cancel Subscription"
Cancellation takes effect at the end of your current billing period
You'll retain Pro access until the subscription expires
Your account will automatically downgrade to Free after expiration
Important: Cancellation prevents future charges but is not the same as a refund. To receive a refund for your current subscription, follow the refund request process above within the 7-day window.
7. Refund Processing
7.1 Processing Time
Once your refund is approved:
Refund initiated within 24 hours of approval
Razorpay processes the refund to your original payment method
Bank/card processing takes 5-7 business days
UPI refunds may be faster (1-3 business days)
7.2 Refund Method
Refunds are issued to the original payment method used for purchase:
Credit/Debit Card refunds appear on your statement
UPI refunds return to your UPI account
Net Banking refunds return to your bank account
Wallet refunds return to your digital wallet
8. What Happens After a Refund
When a refund is processed:
Your account is immediately downgraded to Free
Pro features are disabled
Dynamic QR codes are deactivated
Analytics and tracking are disabled
Static QR codes continue to work
You retain access to your account and free features
9. Special Circumstances
9.1 Technical Issues
If you experience technical issues preventing you from using Pro features:
Contact support immediately
We'll work to resolve the issue within 48 hours
If the issue cannot be resolved, you may be eligible for a refund beyond the 7-day window
9.2 Duplicate Charges
If you were charged multiple times for the same subscription:
Contact support immediately with transaction details
Duplicate charges are refunded in full
No time limit on duplicate charge refunds
9.3 Promotional Pricing
Subscriptions purchased during promotional periods:
Are subject to the same refund policy
Refund amount is based on the actual amount paid
Future subscriptions will be at regular pricing
10. Disputes and Chargebacks
Before initiating a chargeback with your bank:
Please contact our support team first
Most issues can be resolved quickly through our refund process
Chargebacks may result in account suspension
We're committed to fair resolution of all payment disputes
11. Changes to Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about our Refund Policy or need assistance with a refund request: